Buying & Installation Process
Why Choose Innovate Lifts Ltd?
With our wealth of experience, attention to detail, and commitment to customer care, Innovate Lifts Ltd provides a comprehensive service that covers every stage of the buying process.
From the initial consultation and no pressure quote to the final handover and post installation support, we’re here to guide you every step of the way. We take pride in offering flexible, client-centered solutions, ensuring your experience is stress free, professional, and personalised to your needs.
Investing in a mobility solution is a significant decision, and at Innovate Lifts Ltd, we are committed to making that decision as easy and reassuring as possible. Our goal is to provide a product that not only meets your expectations but transforms your space and enhances your quality of life or business operations.
Let us help you achieve greater accessibility, independence, and peace of mind with our exceptional range of lifts and mobility solutions.
How Does It Work?
Step 1: Consultation and Initial Visit
The process begins with a personalised consultation to understand your specific needs.
If you're interested in one of our products, we will arrange for one of our expert consultants to visit your home or business. During this visit, the consultant will assess your site, discuss your requirements in detail, and explain the different solutions we offer.
They'll guide you through the range of available options, helping you to choose a product that best suits your space, usage, and budget. As part of this process, they will take precise measurements and gather essential details to ensure a perfect fit for your chosen mobility solution.
Our consultation is completely obligation-free, and once the visit is complete, we will provide you with a comprehensive quote. You will have plenty of time to review it at your own pace, without any sales pressure, allowing you to make a decision that feels right for you.
Step 2: Ordering and Full Site Survey
If you decide to proceed with the purchase, simply contact us via phone or email to start the next phase.
At this stage, we will arrange a full site survey to ensure that the installation will be safe, secure, and meet all technical requirements. This survey will be more detailed than the initial consultation, involving an in-depth assessment of the structure where the lift or other asset will be installed.
This is critical to guarantee that the installation complies with all necessary regulations and building standards. Once the survey confirms that everything is structurally sound, we will finalise the details and provide a projected installation timeline.
A deposit will be required to secure your order, and we will coordinate any preparatory work needed before the installation begins, such as electrical or structural modifications. Our team will work closely with you to ensure that all preparations are carried out with minimal disruption and at a time that suits your schedule.
Step 3: Installation and Interim Payment
Once your product is ready and delivered, we will schedule the installation at a convenient time for you. The majority of our products, including lifts and stairlifts, are designed to be installed efficiently and with minimal disruption, most installations are completed in just a few days, even when building work is involved. At this point, an interim payment will be requested to cover the next phase of the project.
Our highly trained installers will then get to work, ensuring that the entire installation process is handled with the utmost professionalism. They are experienced in all aspects of installation, from building work to final electrical setup, and will ensure everything is carried out to the highest industry standards.
Our team is also mindful of your space, making sure that everything remains clean and organized throughout the installation.
Step 4: Demonstration and Final Handover
Once the installation is complete, our team will provide you with a full demonstration of how to use your new lift or mobility system.
We will walk you through each feature, explaining its functionality and ensuring you are completely confident in operating it safely and efficiently. We believe in thorough, hands on training to make sure that you and your users fully understand the capabilities of the system.
Before leaving, our installers will ensure that everything is clean and tidy, leaving your space as they found it, but now equipped with a fully functional, high-quality mobility asset. Final payment is made after this step, and the installation process is officially complete.
Step 5: Post-Installation Support and Warranty
At Innovate Lifts Ltd, we don't just stop at installation. Your purchase comes with a comprehensive one year warranty, giving you peace of mind that your equipment is protected.
During this period, we offer full support to address any issues that might arise, ensuring your lift or other mobility asset continues to operate smoothly and efficiently. In addition, we offer ongoing maintenance and servicing contracts to keep your equipment in optimal condition for years to come.
Regular maintenance is key to extending the life of your investment, preventing unexpected breakdowns, and ensuring continued compliance with health and safety regulations.
Our engineers are always available to provide expert service and support, ensuring your lift or mobility asset remains a reliable and integral part of your home or business.