General Questions

What if there is a power cut?

In the event of a power cut, through-floor lifts are equipped with a battery backup or an emergency lowering system. This ensures that if the lift is in use when the power goes out, it can safely return to the nearest floor, allowing the user to exit without being stranded. The battery backup provides enough power for a few trips during an outage, depending on the model. Modern stairlifts are also equipped with a backup battery system. This allows the stairlift to continue functioning for at least 8 return journeys, ensuring that you can safely travel up or down the stairs even during a power outage. The backup battery automatically activates when the power goes out, and it will typically provide several trips before needing to be recharged.

What happens if I no longer need my lift?

At Innovate Lifts we provide a removal service for all types of mobility equipment. See are removal page for further details.

Maintenance Questions

How often does my lift need servicing?

The frequency of lift servicing depends on the type of lift and usage. Generally, for most lifts, it is recommended to have a service at least once or twice a year to ensure safe and reliable operation. Regular servicing helps to identify any potential issues early, maintain safety standards, and extend the lifespan of the lift. Always follow the manufacturer's guidelines and any legal requirements regarding lift maintenance.

Do I need Lift Insurance?

No lift insurance is not required; however, we would recommend a LOLER inspection which identifies the requirements for the safe provision and use of lifting equipment certifying that all lifts provided for use in work activities are thoroughly examined by a competent person. This is recommended every 6-12 months to ensure lifts are compliant with set regulations. Please liaise with our sales team for further information.

About Lifts

Do I have a choice of colours?

Yes, many of our brands offer a wide range of customisation options, including various colors and finishes to suit your style and home decor. You can choose from a selection of colors for the walls, doors, and flooring, as well as different design options for the control panel. Home lifts are designed to be both functional and aesthetically pleasing, allowing you to personalise the lift to blend seamlessly with your interior.

How many floors can a homelift travel?

A homelift can typically travel between 2 and 4 floors, depending on the model and design. Some more advanced homelifts are capable of serving up to 6 floors in residential settings. The number of floors a homelift can travel will vary based on the manufacturer and specific lift configuration, so it's important to consult with your provider to determine the best solution for your home.

Can a homelift take a wheelchair?

Yes, many homelifts are designed to accommodate wheelchairs. These lifts are typically larger and feature wider doorways, providing ample space for a wheelchair user to enter and exit comfortably. When considering a homelift, it's important to discuss specific size and weight requirements with the us to ensure it meets your needs.

Do I need an architect or builder?

Whether you need an architect or builder for a home lift depends on the complexity of the project:

Architect: Necessary if the lift requires significant design changes, custom integration, or adherence to planning regulations. They ensure the lift complements your home's layout and complies with building laws.

Builder: Needed if structural modifications like creating a lift shaft or reinforcing floors are required. They handle construction and collaborate with the lift installation team.

For simple installations or packaged solutions, you might not need either.

About Stairlifts

How long does it take to install and how disruptive is it?

Our engineers can install a new stairlift within a matter of hours. At Innovate Lifts Ltd we strive to make the installation process as convenient and stress free as possible.

Can stairlifts go round bends in the stairs?

We offer custom-designed rails specifically tailored for staircases with turns. These rails enable the stairlift to smoothly navigate bends on either side of the stairs and handle intermediate landings and corridors with ease. Each rail is carefully manufactured to fit your staircase perfectly.

What if I have narrow stairs?

We offer stairlifts designed with a slim rail and compact carriage, featuring foldable arms, seat, and footrest that neatly tuck away when not in use as well as swivel chairs. This ensures they are practical for both you and other members of your household. Please see our stairlift page for further details.

Do I need to have a power supply or is it run off a battery?

We offer battery powered stairlifts, but we will require an outlet either at the top or bottom of the stairs to keep it charged. We can arrange installation of a power point if required as part of our installation service.

Will my stairlift be noisy?

Stairlifts are designed to operate quietly, minimising noise during use. However, a quiet beep will emit when the stairlift is moving to notify others.

Do you have a choice of colours?

Absolutely! Each stairlifts is equipped with a range of additional features, including various upholstery options, so you can select a stairlift that complements your home perfectly. Depending on the stairlift model, you can choose from specific collections

Do I need a powered swivel?

Each stairlift has the additional option of either a one way or two way swivel. This allows those with limited strength in their hands to move safely in and out of the stairlift by turning to face the landing or hall.

Is it easy to operate?

Yes, stairlifts are designed to be very easy to operate. Most models feature user-friendly controls, such as simple buttons or a joystick, allowing users to move the lift up or down with minimal effort. Additionally, most models come with remote controls, enabling users to call the lift to their location or send it to another floor.

How much does a stairlift cost to run?

On average* a stairlift costs around £20 in electricity per year to run, approximately 40p per week and less than a kettle. *Based on average running costs and electricity prices – October 2024.

How do I charge a stair lift battery?

Stairlift batteries do not require special maintenance checks; however, it’s important to ensure that your stairlift is not left off its charging point for extended periods. Just park the stairlift in its designated position, and the system will automatically recognise this and provide only the necessary charge to fully replenish the batteries. Do not turn off power at the socket this will cause battery to decrease and shorten the life of the battery.

What to look for when it’s time to replace my stairlift’s battery?

Batteries do not last indefinitely. Regular servicing by a Stannah engineer will ensure batteries are checked and condition monitored. When it is time to replace them, you will be notified by our service engineer.

How long does a stair lift battery last?

Batteries don’t last forever, but regular servicing by an engineer will ensure their condition is checked and monitored. When it’s time for a replacement, our service engineer will notify you.